Lagos State is the most populated and commercialized state in Nigeria with an estimated size of over 19 million people. In order to effectively deliver governance to the people of the state, The Lagos State Government sought to realign its policies to deliver enhanced services to the people of the State. TNS has been helping them do this by understanding citizen’s needs through a bi-annual ‘Needs and Expectations Assessment’ survey that first took place in May 2011. In each wave, a representative sample of 4050 residents aged 18 and above, across the 20 Local Government Areas in the city, is conducted using computer assisted personal interviewing. The study examines the level of engagement of the citizens by LGA and demographics and tracks shifts over time to understand the impact of the State Government’s various initiatives. At each wave it seeks to identify further areas for improvement that are then used to inform policy development and strategy, covering governance, health, waste management, education, transportation, security, employment and housing and sub-areas. The core measure for engagement is the TRI*M Public Service Quality index, and in-depth driver analysis is also conducted to identify those areas most impacting on engagement performance.
Thumb Image
