The Lagos State Government has been adopting cutting edge processes to improve the quality of service delivery through the state’s civil service, led by the Office of Transformation. As part of an internal transformation process, TNS conducted a consultancy to bring to bear the thoughts and behaviours of employees in performance improvement efforts. TNS research among employees in the Civil Service Commission, Establishment and Training area, Public Service Office, State Treasury Office, The Health Commission, The Ministry of Education, the Office of Physical Planning, the Lands Bureau and the Motor Vehicle Administration Agency. A sample was also conducted among members of the general public and political appointees. A total of 3911 respondents participated in the last wave of the study. The study provides recommendations on how to change employee behaviours through diagnosing the current situation of the Public Service in terms of its attitudes and providing an in-depth understanding of the barriers to change, underlying reasons, history and other factors that form the basis of existing attitudes. Both quantitative and qualitative methodologies were used for data collection. The study utilized the TNS Behaviour Web and behaviour change strategy development approach.
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