Every day millions of customers share their experiences of products and services on social media. This ought to be a game-changing opportunity for brands and businesses to transform those experiences. Yet the constant stream of social media feedback has proven difficult to translate into real-time, actionable insight. Until now, that is.
An automotive manufacturer sought to improve and standardise the quality of after-sales services, to increase cross-selling opportunities and encourage customers to upgrade.
With insights from TRI*M we developed action-planning workshops for dealerships that focused on their specific drivers of customer loyalty. We prioritised the actions required, according to their business impact.
In today’s highly competitive environment, it is essential to understand which customer experiences really matter, and deliver return on the bottom line.
Download the full report below, with insights into how to out-perform the competition to make a genuine asset of your customer relationships:
An automotive manufacturer in Germany sought to improve and standardise the quality of after-sales services, to increase cross-selling opportunities and encourage customers to upgrade.
With insights from TRI*M we developed action-planning workshops for dealerships that focused on their specific drivers of customer loyalty. We prioritised the actions required, according to their business impact.
A leader in telecommunications network equipment and services in Germany was losing revenue and customers from an important B2B segment. The business had limited budget to address the issue, putting its growth strategy at risk.
A TRI*M survey assessed key drivers for relationship strength. Mirror analysis compared customers’ service experience with employees’ perception of their performance.
Customer Forward is our range of market-leading activation services, which leverages customer experience insight to reveal new opportunities for your business and ensure a positive impact on the bottom line. We’ll provide the ideas, energy and advice to help take your business to the next level.
Customer Inside is a new approach to customer experience management that plugs the voice of the customer into the heart of your day-to-day operations. From the C-suite to frontline staff, it engages your entire organisation in delivering the customer experiences that count.
Successful companies require an employee strategy that goes beyond simple employee satisfaction and engagement. They need to focus on a holistic picture of their organisational performance so they can deliver positive employee and customer moments and drive strong business results.
Customers are the most important asset for any business. The experience you give them can create powerful relationships that drive growth and profitability.
relationshipTRI*M is our exclusive approach to help you understand which moments matter most to your customers. It identifies and matches up what customers expect from you with what delivers truly profitable growth for your business.
©1998 - 2026 Kantar Belgium, a Kantar Group Company - All rights reserved