Customer experience is an powerful contributor to brand equity and a strong driver of business growth. Our BrandZ data show that CX accounts for 70% of brand equity. Delivering intentional CX in a consistent, meaningful and differentiating way is key to build and maintain strong customer relationships. Delivering on brand promise with exceptional CX drives future customer choice. 

At Kantar we can show you how to accelerate a CX transformation program with more direction and traction. We connect the dots between brand promise, expectations, perceptions and customer behavior. We build a living and breathing CX transformation system that evolves with the constant change around us and contributes to business growth. We drive a sustainable CX transformation and systematically embed our CX by design philosophy to bring the brand promise to life. We build a CX ecosystem that empowers clients to deliver intentional experiences in a consistent, meaningful and differentiated way.

Want to find out...
- why CX Transformation is imperative even for a company shaking up a whole industry?
- how Kantar’s consulting engagement helped recalibrate CX efforts and identify and address opportunities to ensure the program evolves and cuts through?

... then get in touch with our experts.

Want to find out more about Kantar Media Reactions, then get in touch with our experts!