Submitted by jorn on
Join us for Spotlight on Customer Experience
We’re delighted to invite you to the Spotlight on Customer Experience event, hosted by Kantar in collaboration with UBA, taking place on 14 October 2025.
For over 20 years, the CX Benchmark study has been the gold standard for measuring customer experience in France. Following the successful launch of the Belgian edition last year, we’re excited to present the second wave of the study.
After benchmarking 64 brands across 14 sectors last year, this edition goes even further with 48 new brands in 5 additional sectors.
Event details
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October 14, 2025 |
09:00 AM - 01:00 PM |
UBA, Buro & Design Center (Esplanade Room downstairs) | Esplanade 1 - 1020 Brussels |
Agenda
- 09:00 – 09:30 | Welcome
- 09:30 – 10:00 | Keynote by Steven Van Belleghem
- 10:00 – 11:00 | Presentation of the CX Benchmark study by Kantar
- 11:00 – 11:15 | Break
- 11:15 – 11:45 | Presentation of 2 CX cases by BMW & Torfs
- 11:45 – 12:15 | Q&A
- 12:15 – 13:15 | Networking moment during a sandwich lunch
Kantar speaker’s
We look forward to welcoming you to a morning of learning, inspiration, and networking.
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Gino De Vooght |
