Submitted by jorn on

Spotlight on Customer Experience event

We are thrilled to announce our upcoming event, Spotlight on Customer Experience, hosted by UBA and Kantar.

For 20 years, the Customer Experience (CX) Benchmark study has set the standard for evaluating customer experiences in France.

The CX Benchmark study uncovers what it takes to deliver the ultimate customer experience. Three pillars have been identified as crucial.

Execution

the functional elements

Connection

the on-going relationship

Emotion

the more human aspects of such a relationship

Register now

Limited seats for this exclusive event.

Event details

Join us to gain invaluable insights, network with industry peers, and be inspired by brands that excel in making a meaningful difference for their customers.

September 24, 2024

09:00 AM - 01:15 PM

UBA, Buro & Design Center (6thfloor) | Esplanade 1 - 1020 Brussels

Agenda

  • 09:00 – 09:30 | Welcome
  • 09:30 – 10:00 | Opening Keynote by Steven Van Belleghem
  • 10:00 – 11:00 | Presentation of the CX Benchmark Study by Kantar
  • 11:00 – 11:15 | Break
  • 11:15 – 11:45 | Presentation of 2 CX Cases by Ikea & Argenta
  • 11:45 – 12:15 | Q&A Session
  • 12:15 – 13:15 | Networking Lunch

Register now

Kantar speaker

We look forward to welcoming you to a morning of learning, inspiration, and networking.

Gino De Vooght</p> <p>

Gino De Vooght
CX Transformation & Measurement
Kantar Insights Belgium
gino.de.vooght@kantar.com