Latest news & insights

Related articles thumbnail

You’re listening but are you learning?

Every day millions of customers share their experiences of products and services on social media. This ought to be a game-changing opportunity for brands and businesses to transform those experiences. Yet the constant stream of social media feedback...

June 2015 | Customer Strategies , Social insight , Social Media , Mining social insight

Related articles thumbnail

Why simply the best isn’t always right

Good performance alone cannot crack the complex customer code that governs the strength of your customer relationships and the sustainability of your business. In today’s highly competitive environment, it is essential to understand which customer...

April 2014 | Customer Strategies , TRI*M , Loyalty and new spend , Finance